CANCELLATION POLICY: Should the client decide to cancel his booking, the advanced-payment will not be refunded to the client, unrespectively of the date on which he should decide to cancel. The waiver must be made in writing (registered letter or fax or email), if not the client is subjected to a penalty of 100% of the amount due for the whole booking. We reserve ourselves the faculty to substitute the accommodations booked with an offer of equal value in the event of serious unexpected occurrence. In the event of force majeure (war, natural calamity, fire, etc.) we can cancel the contract and fully reimburse the sum paid.

DEPOSIT: On arrival, the client must pay the owner or his appointee a deposit of Euros 500,00 cash per Il Villino or Le Scuderie (if you have rented both together, the deposit due is reduced to 800,00 Euros cash) . The deposit will be returned at the time of departure, but for holding back sums owed for any damage caused or for expenses not included in the contract (heating, extra cleanings and so on).In the event the deposit is not paid by the client, the owner or his appointee reserves the right to refuse the keys. On arrival, clients should hand to the owner or his appointee the passports or ID cards of all the persons that will be guested in the apartment.

RULES: Arrivals & Departures: Arrivals are expected on Saturday between 4:00 pm and 7:30 pm. Departures must be on Saturday mornings, by and no later than 10:00 am. In case of late departures (not authorized by us), the client will be requested a fee of 100,00 Euros per each hour of delay (or parts of hour). Different arrival hours or departure times must be discussed and authorized directly by the owner. If you inform us in advance, we are flexible regarding the check-in time.

BEHAVIOUR: The tenant undertakes to occupy the accommodations respecting the rules of a good neighbour. The apartments are handed over to the client clean and in order. The client who does not intend to accept the condition of the rented accommodations, or in case he has some complains regarding it, must do so at the moment he enters, in the presence of the renter or his appointee. Animals or pets are not admitted.

SWIMMINGPOOL & HEATING: In our property we have a private swimming-pool for our guests. The period of availability is from the 15th of May to the 30th of September. Dates may vary according to weather conditions.In case of bad weather no refunds will be done to clients. In case, for any reason, we will not be able to open the swimmingpool in the standard periods as described above, no refunds will be done to clients.The period for the operation of heating is regulated by the Italian law and only in special cases of climatic adversity is the competent province delegated to make any exceptions. Please note that the cost of heating in Italy is generally a bit higher than in other countries.

EVENTUAL LEGAL CONTROVERSIES: For any legal controversies, the Court of Florence shall have exclusive competence. Booking itself implies knowledge of the rental conditions and involves their acceptance without reserve or exceptions. The person who makes the booking shall be held responsible for the rental.